Terms and Conditions

These General Terms and Conditions govern the relationship between Dutch Secret Ltd. and the persons using the site and the online store located on the www.dutchcheesecompany.com. Dutch Secret Ltd. is a trading company with headquarters and address of management: Sofia, Hadzhi Dimitar, bl. 55c, ent. B, entered in the Commercial Register at the Registry Agency with UIC 206287331.

1. DEFINITIONS
   • For the purposes of these General Terms and Conditions, the listed terms for the sake of clarity and brevity are used with the following meaning:
     • Merchant – a trading company named “Dutch Secrets” Ltd.
     • Goods – each of the online items offered in the Merchant’s e-shop, described with its main characteristics, image, and sale price;
     • “Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/user.
     • Customer/User – any person who has purchased or made a request to purchase goods from the Merchant’s e-shop;
     • E-shop virtual store with e-mail address www.dutchcheesecompany.com property of the Merchant;
     • Prices – The amount indicated clearly and comprehensibly under each item, not including the delivery price, constitutes the final price.
2. GENERAL:
   • This document contains the General Terms and Conditions under which the Merchant provides goods and services to its Customers/Users through its e-shop. These terms and conditions bind all Customers/Users. By clicking the “Confirm” button in step “Order confirmation”, the Customer/User agrees in full, accepts and undertakes to comply with these General Terms and Conditions.
   • The products available on the website do not constitute a legally binding offer www.dutchcheesecompany.com rather a demonstrative online catalogue describing the trader’s product line.
   • After pressing the “Order Confirmation” button, the Customer/User agrees to purchase the goods contained in the shopping cart. This action is legally binding. The customer receives a confirmation of the order and upon receipt of this confirmation, the contract is deemed to have been concluded.
   • The merchant has the right to make promotional offers, discounts, premiums and gifts by announcing them on the e-shop page;
   • The contractual language is Bulgarian, and payments will be made in cash upon delivery – cash on delivery, in Bulgarian levs.
3. PURCHASE REQUEST:
   • Any purchase request from the Merchant through the e-shop shall be submitted and executed in compliance with these General Terms and Conditions. In case of dispute whose will to be bound by the text of these General Terms and Conditions, the party to the contract shall be considered the person who paid the price of the goods ordered for purchase;
   • The customer submits an application by filling in an electronic form published on the e-shop page www.dutchcheesecompany.com. The order must indicate full name, delivery address, email and contact phone;
   • At the time of making the order, the Customer agrees to these General Terms and Conditions through a special application for this application, namely by ticking the box “I agree with the General Terms and Conditions” for purchase and sale through the e-shop, with which the Customer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions,  accepts them and undertakes to comply with them. Consent to these General Terms and Conditions will also be considered the action of making a request/order / for the purchase of goods by the Customer.
4. DELIVERY:
   • In case the ordered goods are available, they are delivered to the delivery address specified by the Customer within 3 /three/ working days.
   • Delivery is made through the services of a courier / forwarding company and is at the expense of the customer, except in cases where the Merchant promotes free delivery under certain conditions.
   • The obligation to deliver the goods will be considered fulfilled with the delivery of the goods to the building where the delivery address specified in the order is located.
   • It is the responsibility of the Merchant to deliver the goods in appropriate packaging. Dutch Secret Ltd. is not responsible for melted and / or spoiled goods during the summer season due to the high temperatures.
   • The User / Customer bears the full risk of damage / loss of the goods upon delivery. Immediately after delivery of the goods to a courier, the Merchant is relieved of the risk that is transferred to the User / Customer. The Merchant is not responsible for any delay in the event that the delay is due to a courier or other supplier.
   • Immediately after delivery, the goods should be carefully inspected by the User / Customer, or a person authorized by him. Possible damages, shocks and other damages should be reported immediately to the Merchant. In the event that damage is found to have occurred during the transportation of the goods, the Merchant is released from liability. In cases where specific date and time for delivery are set by the Merchant in writing, the statement is binding. In case of incorrect or wrong address, contact person and / or telephone when submitting the order, the Merchant is not bound by any obligation to perform the order.
   • Upon delivery of the goods, the User / Customer or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application but accepts the goods on delivery and is at the address specified by the customer. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded, and the Customer owes payment for the costs of delivery and return of the goods. In the event that the Customer is not found within the delivery time at the specified address or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from its obligation to deliver the goods ordered for purchase.
   • When the delivered goods clearly do not correspond to the goods ordered for purchase by the Customer and this can be established through its ordinary review, the Customer may request that the delivered goods be replaced with a corresponding purchase application within 24 hours of receipt.
   • In the event of an incomplete, incorrect or wrong address and/or telephone number when submitting an application, it shall be considered invalid and no obligation for its performance arises for the Merchant.
   • In the event that the Customer does not make a payment after indicating that it will be done by cash on delivery, the Merchant does not have an obligation to deliver the goods.
5. DELIVERY OF GOODS:
   • The goods are sold to the customer or to a third party who accepts and confirms the receipt of the same on behalf of the Customer by signing the documents accompanying the goods;
   • In the event that the customer is not found within the delivery time at the address specified by him or there is no access and conditions for delivery of the goods within this period and this leads to the impossibility of delivery of the shipment through no fault of the Merchant, the latter is released from his obligation to deliver the ordered goods. In this case, the sales contract is automatically terminated.
6. PRICE AND METHOD OF PAYMENT:
   • All prices of goods in the e-shop are in Bulgarian levs and are announced in the e-shop. The prices are for a single quantity and the price does not include the value of the transport costs.
   • The price of the transport is paid by the Customer according to a tariff established by the transport company, which is announced on the website of the same and/or the tariffs announced through these General Terms and Conditions.
   • In the event that the goods are sent outside the territory of the Republic of Bulgaria, the user/customer should pay all customs, etc., export-related charges.
7. REVIEW OF GOODS.CLAIM:
   • Claims of goods purchased through the e-shop are made under the rules of the Consumer Protection Act. Address for complaints: Sofia, Hadzhi Dimitar, bl. 55c, ent. B and/or e-mail address:
   • Upon receipt of the goods, the Customer is obliged to immediately review them. If he/she finds obvious defects, lack of any of the accompanying accessories and/or any of the documents required by the Bulgarian legislation, immediately inform the person making the delivery. In this case, a statement of findings shall be drawn up in two identical copies, which shall be signed by the recipient of the goods and the representative of the courier / forwarding / company. The minutes must describe the obvious shortcomings.
   • In the event that the Customer does not make a claim at the moment or even to make one, but does not sign a statement of findings under item 2, Section VI, he loses the right to later claim that the goods have been delivered to him with obvious defects, lack of any of the accompanying accessories and / or any of the documents required by the Bulgarian legislation.
8. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
   • The User / Customer has the opportunity to view, order the goods announced on the website of the online store www.dutchcheesecompany.com
   • The User / Customer has the right to be informed about the status of his order.
   • The user is obliged to pay the price of his order according to the announced way on the page www.dutchcheesecompany.com
   • Users of the store are not entitled:
     • Copy, distribute or use texts, pictures, images or parts of the site without the express permission of Dutch Secret Ltd.
     • Use automated systems to download any information from www.dutchcheesecompany.com
     • Overload the system with fictitious requests or other information (flood).
     • Not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and the laws of the Republic of Bulgaria and the recognized international acts
     • Not to harm the reputation of other users;
     • To load, send, transmit, distribute or use in any way and not to disclose to third parties’ software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer codes, or materials designed to interrupt, hinder, disrupt or restrict the normal functioning of the site.
9. RIGHTS AND OBLIGATIONS OF THE TRADER
   • The trader does not have the obligation and the objective ability to control the way consumers use the services provided.
   • The Merchant has the right, but not the obligation, to retain materials and information located on the server www.dutchcheesecompany.com
   • The Merchant has the right at any time, without notifying the User / Customer, when the latter uses the services in violation of these terms, as well as at the discretion of the Merchant, to terminate, suspend or change the services provided in connection with the use of the site. The Merchant is not responsible to users and third parties for damages and lost profits resulting from the termination,  suspending, modifying, or limiting of the Services, deleting, modifying, losing inaccuracy, or incompleteness of messages, materials, or information transmitted, used, recorded or made available through www.dutchcheesecompany.com
   • The trader undertakes to transfer to the user/customer the ownership of the goods ordered for purchase by him, to deliver the goods ordered for purchase on time, to check for roadworthiness of each item before being sent (if this is possible without compromising the integrity of the packaging).
   • The Merchant is not responsible for damages caused to software, hardware, or telecommunication equipment or for data loss arising from materials or resources searched, loaded, or used in any way through the services provided.
   • The Merchant has the right to collect and use information relating to its Users / Customers, regardless of whether they are registered.
   • The information under the preceding article may be used by the Merchant, except in case of explicit disagreement of the User, sent to the following e-mail address: . All purposes for which the Merchant will use the information are in accordance with the Bulgarian legislation, applicable international acts, and good morals.
   • The Merchant shall not be liable for non-fulfillment of its obligations under this contract in the event of circumstances that he has not foreseen and was not obliged to foresee – including cases of accidental events, problems in the global Internet network, and in the provision of services beyond the control of the Merchant.
10. PERSONAL DATA
    • The Merchant guarantees to its Users/Clients the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the attention of third parties except in the cases and under the conditions set out in these General Terms and Conditions. The trader protects the personal data of the user/customer that has become known to him when filling in the electronic form for making a purchase application, and this obligation is waived in the event that the Customer has provided false data. Subject to the legislation in force and the provisions of these General Terms and Conditions, the Merchant may use the Customer’s personal data solely for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with the Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and decency.
    • The Merchant undertakes not to disclose any personal data about the Client to third parties – state authorities, companies, individuals and others, unless he has received the explicit written consent of the Client, the information is required by state authorities or officials who, according to the current legislation, are authorized to request and collect such information. According to the laws of the Republic of Bulgaria, in order to issue you an invoice, we will need your personal identification number or Tax number and / or the Bulstat of your company.
11. AMENDMENTS
    These General Terms and Conditions may be changed at any time by the Merchant; The Merchant undertakes to notify the User of the changes to the General Terms and Conditions by publishing a notice of their amendments in a prominent place on its website and giving sufficient time to get acquainted with them. Within the given period, if the User does not declare that he rejects the changes, he is considered bound by them.
12. FINAL PROVISIONS
    • Dutch Secret Ltd. takes care that the information in the e-shop is always true and up-to-date, and accurate information can be obtained at:
    • There may be discrepancies in the shades of colours from the photo material on the e-shop website and the actual shades of colours of the products.
    • Dutch Secret Ltd. does not guarantee that access to the e-shop will be uninterrupted, timely, secure, and error-free, as far as this is beyond the capabilities, control and will of the Merchant.
    • Dutch Secret Ltd. is a personal data administrator registered under the Personal Data Protection Act and guarantees the privacy of the information containing personal data provided by the Clients. Disclosure is possible only in cases where the information is required by state authorities or officials authorized by law to request and collect information containing personal data in compliance with the statutory order.  the customer gives his indefinite, explicit, and unconditional consent for the personal data provided by him to be collected, stored, processed, and used by Dutch Secret Ltd. for the purpose of performing the contract for the purchase, sale and delivery of ordered goods.
    • These General Terms and Conditions are in force from the moment of their publication. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance, or termination, as well as disputes about filling gaps in the contract or its adaptation to newly arisen circumstances, will be resolved by the competent court of registration of the TRADER, in accordance with the Bulgarian legislation.